All on board: overcoming legacy attitudes and technology

19 May 2023

It can sometimes be easier to effect transformational changes than it might at first appear. But where to start?

Following her time as CFO of ASOS, Helen says the private sector overcomes legacy attitudes quickly by outlining clear goals in a style that front-line staff embrace. From there, leaders build trust by sharing outcomes – good and bad – and acting on these.

“Gather feedback, listen and – critically – act. This should take place via different channels and media, start early and ­finish way after the transformation has finished. The amount of support that people require to embed change is always underestimated and it is definitely a key reason why programmes struggle.”

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